The new normal dictates that we in the West will need to work harder to maintain our quality of life. Improving worker performance will be an ongoing exercise; much like athletes continually striving to improve their PB (Personal Best).
And what the workers will be judged on is changing as well. Intellectual capital and relationship capital will become increasingly important in the digital economy.
Thus the role of HR moves from ensuring people are sufficiently trained to be competent enough to fulfil their role to performance coaches focused on driving the work force to world class mastery.
Engagement will be a major theme. Keeping staff engaged won’t be the issue. Disengaged athletes will just be left behind and if they don’t step off the track they will get run down eventually. So that is self managing.
The challenge is how the HR function will improve its engagement with the workforce to create the intimacy needed for a coaching role and to have the influencing and technical skills to drive the ‘athletes’ towards mastery.
Sooner than you expect, you will be managing a stable of top flight athletes. All of whom are high maintenance. And given their new found discipline, when they come looking for tea and sympathy, biscuits will definitely not be an option.